Hoot Credit Union is a member-owned financial services co-operative serving the people of Bolton and Bury. Hoot offers savings accounts and affordable loans to its members, and aims to provide products and services aimed at improving the financial well-being of its members.

The Member Services Assistant is responsible for providing an excellent customer service to all existing and prospective Hoot Credit Union Members by ensuring the provision of accurate and appropriate advice both face to face and via the telephone. This includes providing a cashier service which covers the handling of cash; processing transactions and supporting with reconciliations.

Why is the role important?

The Member Services Assistant is often the first point of contact for a Hoot Credit Union customer and therefore ensures a professional, supportive and efficient service to all of its 6000 members, and prospective members.

What’s involved?

• Providing a full customer service to Hoot Credit Union members including the maintenance of accounts and the answering of general and member enquiries.
• Providing a reception and cashier service to members including the processing of financial transactions and reconciliations
• Maintaining, monitoring and updating membership information
• Administration of membership and loan applications
• Undertaking tasks as may be directed from senior members of the team.

What are we looking for?

• An excellent communicator who thrives on providing a first-class customer service.
• Excellent organisational skills with the ability to follow laid down procedures and policies and accurately record actions.

What you will need?

We are looking for an individual to join our Community Champion scheme, working with their local community to promote financial well-being and the benefits of credit union membership.

You will be responsible for promoting, developing and participating in partnerships and activities, with the aim of improving the financial well-being of the people of Halliwell.

We are looking for someone:

• With learned experience of the financial challenges faced by the local community
• Good interpersonal skills and the ability to encourage people to take part.
• The enthusiasm and skills to contribute to positive change
• The ability to organise and develop activities aimed at improving the well-being of the community.