Victoria Square Branch Opening
Our branch is open Monday to Friday 10 am to 1 pm
For the safety of staff and members, please do not come into branch unless it is absolutely necessary.
You can access your account balances, request savings withdrawals, apply for loans and send us enquiries online using the member area or the App. If you have a bank account or Engage prepaid card for withdrawal of funds, please use this method.
Entry to the branch is limited to one person at a time, so if you do come to branch you should expect to wait in a queue outside. Queues are longest between 10.00 am and 10.30 am.
We regret we are now unable to take loan and member applications in branch. We continue to accept online applications. Once you have applied we will contact you with the decision or if we need more information. We are also not able to tell you the progress of your loan application in branch.
Phone lines are open 9.30am to 4pm. Our lines are especially busy between 9.30am and 1.00 pm. If you can’t get through or cannot wait, please leave a message with your name, member number and contact details. (We can’t call you back if you don’t leave a message) and we will get back to you as soon as we can. Better still, please register online or on the App to send messages so that our ‘homeworker owls’ can respond more quickly.
Do not call us if you simply want information on the progress of your loan application. We will not call you back until a decision is made.
Email enquiries may take up to 24 hours to respond. Please register into the member area or the app and send us messages from there to get a quicker response.
We now only accept membership and loan applications online. Please be patient and an owl will contact you when a decision on the loan application is made. Do not call us if you simply want information on the progress of your loan application. We will not call you back until a decision is made.
Our message to you is that your money is safe, and although we may have reduced opening hours of our Town Centre branch, our online services are open Monday to Friday 9.30 am to 4.00 pm.
Thank you for your support and understanding, and keep safe.