Victoria Square Branch Opening
Our branch is open Monday to Friday 10 am to 1 pm
Please do not come into branch unless it is absolutely necessary. Entry to the branch is limited to one person at a time.
We have some of our employees working from home and if we have to send more home for their protection we may have to close the branch to cash services. If that should happen we want to make sure you have an alternative way of accessing your money.
If you are relaying on the credit union for payment of wages or benefit in cash then you should take URGENT ACTION to secure an alternative way of accessing your funds. This could include providing details of an alternative account in your name, or in the name of a relative or friend; or by applying for an Engage prepaid card.
Please be reassured that even if we shut our branch and stop cash services temporarily, your money is safe and protected; and we will work with you to get your money to you by electronic means.
We regret we are now unable to take loan and member applications in branch. We continue to accept online application. We are also not able to tell you the progress of your loan application in branch.
Phone lines are open 9.30am to 4pm. Our lines are especially busy right now so it may take some time to get back to you. Leave a message (We can’t call you back if you don’t leave a message) and we will get back to you as soon as we can. Better still, please register online or on the App to send messages so that our ‘homeworker owls’ can respond more quickly.
Do not call us if you simply want information on the progress of your loan application. We will not call you back until a decision is made.
As more people are working from home email enquiries may take up to 48 hours to respond. Please register into the member area or the app and send us messages from there to get a quicker response.
We can only accept loan applications online during this time. Please be patient and an owl will contact you when a decision on the loan application is made. Do not call us if you simply want information on the progress of your loan application. We will not call you back until a decision is made.
Our message to you is that your money is safe, and although we may have to close or reduce opening hours of our Town Centre branch in the coming weeks, we’ll be doing everything we can to make sure it doesn’t impact on the services we provide.
Thank you for your support and understanding, and keep safe.
See below on how to register for online services